Refund policy
Because every item is printed just for you, we can't accept returns or exchanges for buyer's remorse or sizing. Personalized items (anything with a name, number, or custom text) can't be returned or exchanged for any reason except a defect or our mistake, as described below.
We'll replace or refund it if something went wrong on our end. That covers:
- A misprint (the design printed incorrectly, or it's not what you ordered)
- A defect (a hole, a seam failure, or a print that peels or cracks on arrival)
- Damage in shipping
- The wrong item or wrong size sent (different from what your order says)
How to request a fix:
- Email guardiancode@promtproapp.com within 30 days of delivery.
- Include your order number and a clear photo of the problem (and of the shipping label for damage claims).
- We'll send a free replacement, or a refund if a replacement isn't possible. You don't need to mail the item back unless we ask.
Personalization typos: we print exactly what you type at checkout. Please check spelling, names, and numbers before you place your order. If the error is ours, we'll fix it for free.
Sizing: please check the size chart on each product page before ordering, since brands and styles fit differently.
Cancellations: email guardiancode@promtproapp.com as soon as possible. We can usually cancel within a few hours of ordering, before your order goes into production. Once it's being printed, we can't cancel it.
Refund timing: approved refunds go back to your original payment method. Your bank may take several business days to show them.